Tutor Hero Terms and Privacy Policy

Last Updated: July 14th 2014

Terms of Use

- last updated July 27th, 2015.

These Terms of Use ("Terms") govern your use of the Tutor Hero website and services ("Site") provided by Tutor Hero, Inc. ("Tutor Hero"). Please read these Terms before using or continuing to use the Site. Do not agree to the Terms unless you both fully understand and accept each one. By using or continuing to use the Site, you represent and warrant that you understand, agree to, and accept all terms and conditions contained in this document.

1. General terms

Tutor Hero provides this Site to users seeking tutoring services (“Students”) and to users seeking to provide tutoring services (“Tutors”), and to any other entity on whose behalf users accept these Terms (collectively "you"). These Terms are entered into by and between Tutor Hero and you, and you accept them by: (a) contracting for tutoring lessons through the Site; (b) using the Site in any other manner; and/or (c) acknowledging agreement with these Terms. If you do not agree to these Terms, do not use the Site.

To the extent that anything in or associated with the Site is in conflict or inconsistent with these Terms, the Terms shall control. Any express waiver or failure to exercise promptly any right under the Terms will not create a continuing waiver or any expectation of non-enforcement. If any provision of the Terms is held invalid by any law or regulation of any government, or by any court or arbitrator, the parties agree that such provision will be replaced with a new provision that accomplishes the original business purpose, and the other provisions of the Terms will remain in full force and effect.

2. Services

The Site offers a marketplace for those seeking tutoring services to connect with those seeking to provide tutoring services. As independent contractors hired by Students, Tutors control the methods, materials and all aspects of the lessons.

Students are responsible for selecting the right tutor for their needs. In making hiring decisions, Students should review and investigate each tutor's self-reported credentials, education, and experience, as well as reviews from other students. ALL TUTORING SESSIONS SHOULD BE SUPERVISED BY A RESPONSIBLE ADULT.

Tutor Hero controls and operates the Site from various locations and makes no representation that this website is appropriate or available for use in all locations. Tutor Hero services may not be available in your location, and available services may vary among locations. In addition, Tutor Hero will attempt to deliver all correspondence sent via the Site's messaging system. Tutor Hero does not, however, guarantee delivery of all messages.

3. Academic honesty

You acknowledge and agree that Tutor Hero's services are provided for the purpose of learning, not cheating. You are not to inquire or hire tutors to complete assignments, write papers, take quizzes or otherwise do work on your behalf. Further, you are not to use Tutor Hero's services for any purpose that violates the academic honesty policy or other conduct policies of your school, university, academic institution or workplace.

4. Your obligations and conduct

In consideration of your use of the Site, you agree: (a) that you are of legal age and have capacity to agree to these Terms; (b) to provide accurate, current, and complete information about you as may be prompted by a registration form on the website ("Registration Data"); (c) to maintain the security of your password and identification; (d) to maintain and promptly update the Registration Data and any information you provide to Tutor Hero, to keep it accurate, current and complete; and (e) to accept all risks of unauthorized access to information and Registration Data.

You are entirely responsible for all Content that you upload, post, or otherwise transmit through your use of the Site ("Content"). You agree not to upload, post or otherwise transmit Content that: (a) is inaccurate, harmful, obscene, pornographic, defamatory, racist, violent, offensive, harassing, or otherwise objectionable to Tutor Hero or other users of the website; (b) includes unauthorized disclosure of personal information; (c) violates or infringes anyone's intellectual property rights; or (d) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment. Tutor Hero reserves the right to edit or remove Content that violates these Terms, that contains third-party commercial advertisements, or for any other reason it deems necessary.

You agree to use the Site in a manner that is lawful, relevant and proper to the applicable forum. Any use of the Site that Tutor Hero, in its sole discretion, finds inappropriate and/or offensive may result in suspension and/or termination of a user with or without notice.

  • Defame, abuse, harass, harm, stalk, threaten or otherwise violate the legal rights (including without limitation rights of privacy and publicity) of others;
  • Publish, post, upload, distribute or disseminate any profane, defamatory, infringing, hateful, distasteful, obscene or unlawful topic, name, information, materials or content;
  • Use the Site for any purpose that is in violation of local, state, national, or international law, including without limitation wage/hour and working condition laws and regulations;
  • Upload files that contain software or other material that violates the rights of any third party, including without limitation intellectual property rights or rights of privacy or publicity;
  • Upload files that contain viruses, Trojan horses, worms, time bombs, spiders, cancel bots, corrupted files, or any other similar software, malware or materials that may damage, interfere with, disrupt, impair, disable or otherwise overburden the operation of any device, computer system or network;
  • Take any action that would undermine any aspect of the Site;
  • Attempt to gain unauthorized access to the Site, other User accounts, or other device, computer system or networks connected to the Site;
  • Advertise or offer to sell any goods or services for any commercial purpose on the Site that are not appropriate or relevant to the Site;
  • Impersonate another person or allow any other person or entity to use your user name, password or membership;
  • Post the same content repeatedly or spam - spamming is strictly prohibited;
  • Download any file posted by another user that you know, or reasonably should know, cannot be legally distributed through the Site;
  • Access, download, or copy any information, content and/or materials from the Site through artificial means (including without limitation spiders, scrapers, hacking devices, computer programs, bots or other such means);
  • Reproduce, duplicate, copy, sell, re-sell or exploit any information, materials or content on the Site; or
  • Restrict or inhibit any other user from using and enjoying the Site.

By using the Site, you represent and warrant that you currently meet and will continue to meet the following eligibility conditions ("Eligibility Conditions") for as long as you use the Site: (a) you have and will at all times comply with all laws and regulations; (b) you have the right, authority and capacity to enter into these Terms of Use and to abide by all of terms and conditions in these Terms of Use; (c) neither you, nor anyone in your home: (i) has been the subject of a complaint, restraining order or any other legal action involving violence, abuse, neglect, fraud, larceny, or any offense that involves endangering the safety of others; (ii) has been convicted of a crime of any nature, including any felony or misdemeanor of any kind, including without limitation any sexual, child abuse or domestic violence offenses; and/or (iii) has been and/or is currently required to register as a sex offender in any jurisdiction or with any government entity; and (d) neither you, nor anyone in your home, is currently out on bail or on your own recognizance pending trial, relating to any felony or misdemeanor charges of any kind, including without limitation sexual, child abuse or domestic violence offenses.

By using the Site, you understand and agree that Tutor Hero may rely on the above Eligibility Conditions representations and warranties as true. You understand and agree that Tutor Hero may revise the Eligibility Conditions from time to time and require new conditions and certifications and that User will abide by such revised Eligibility Conditions or discontinue using the Site.

You hereby authorize Tutor Hero to verify the above representations and warranties by you and you acknowledge and agree that Tutor Hero shall have the right, but not the obligation, to verify such representations and warranties. You agree and understand that such verification may include, without limitation, conducting criminal background checks, sex offender registry checks, motor vehicle records checks, identification verifications, credit checks and/or use of available public records. You consent to any collection, use or disclosure in order to accomplish such verification. You further agree that Tutor Hero may take such action as it, in its sole discretion, deems appropriate, including without limitation suspending and/or terminating your use of the Site, should it determine that you have violated any representation or warranty.

The preceding paragraph notwithstanding, you understand and agree Tutor Hero does not conduct background checks of any user. You also understand and agree Tutor Hero neither confirms nor denies the validity of information provided by users and that Tutor Hero does not verify that any or all of the Eligibility Conditions are met by users. You understand and agree to make your own decisions and assessments about persons to engage and that IT IS YOUR SOLE RESPONSIBILITY TO CONDUCT ANY AND ALL BACKGROUND AND REFERENCE CHECKS REGARDING OTHER USERS.

Tutor Hero expressly disclaims, and you expressly release Tutor Hero from, any and all liability whatsoever for any controversies, claims, suits, injuries and/or damages arising from and/or in any way related to: (a) any inaccuracy, untimeliness or incompleteness regarding a user's Eligibility Conditions and/or (b) misstatements or misrepresentations made by any user.

Tutor Hero reserves all of its rights under the Communications Decency Act, including without limitation its right to remove anything objectionable to Tutor Hero in its sole discretion. Alleged improprieties by any User may be reported to Tutor Hero by email at contact@tutorhero.me.

5. Third party reports

Tutor Hero may utilize third party consumer reporting agencies that perform, among other things, criminal background checks, sex offender registry checks, motor vehicle records checks, credit checks, and identification verifications ("consumer reports"). Tutor Hero does not endorse or make any representations or warranties regarding the reliability of such consumer reports or the accuracy, timeliness or completeness of any information in the consumer reports. Tutor Hero does not independently verify information in the consumer reports.

You hereby consent to Tutor Hero collecting, using and disclosing the information in the consumer reports. You understand and agree that Tutor Hero may, in its sole discretion, review and rely on the information in the consumer reports in deciding whether to suspend or terminate a user or to investigate a complaint about a user, but that Tutor Hero shall not be responsible or liable in any way in the event that any information in the consumer reports about any person, including without limitation any user, is not accurate, timely or complete. Users who are the subject of consumer reports may contact the service provider to dispute the accuracy, timeliness or completeness of such information. Tutor Hero reserves the right to suspend and/or terminate User based on information in the consumer reports or for any other reason in Tutor Hero's sole discretion.

6. Confidentiality of Tutor Hero information

You may obtain direct access via the Site to certain confidential information of Tutor Hero and its affiliates, including without limitation technical, contractual, product, program, pricing, marketing and other valuable information that should reasonably be understood as confidential ("Confidential Information"). You must hold Confidential Information in strict confidence. Title to Confidential Information remains with Tutor Hero and its affiliates.

The Terms impose no obligation upon you with respect to Confidential Information that you can establish by legally sufficient evidence: (a) you possessed prior to your receipt from Tutor Hero, without an obligation to maintain its confidentiality; (b) is or becomes generally known to the public through no act or omission by you, or otherwise without violation of the Terms; (c) you obtained from a third party who had the right to disclose it, without an obligation to keep such information confidential; (d) you independently developed without the use of Confidential Information and without the participation of individuals who have had access to it, or (e) in response to a valid order by a court or other governmental body, as otherwise required by law, or as necessary to establish the rights of either party under these Terms and as disclosed after prior notice to Tutor Hero adequate to afford Tutor Hero the opportunity to object to the disclosure.

7. Content submitted to the site

Tutor Hero does not claim ownership of the Content that you place on the website and shall have no obligation of any kind with respect to such Content. Unless otherwise stated herein, any Content that you provide in connection with this website shall be deemed to be provided on a non-confidential basis. Tutor Hero shall be free to use or disseminate such Content on an unrestricted basis for any purpose, and you grant Tutor Hero an irrevocable, worldwide, royalty-free, nonexclusive license to use, reproduce, modify, distribute, transmit, display, perform, adapt, resell and publish such Content (including in digital form). You represent and warrant that you have proper authorization for the worldwide transfer and processing among Tutor Hero, its affiliates, and third-party providers of any information that you may provide on the Site.

8. Terms of transacting business

You understand and agree to abide by Tutor Hero's tutor and student payment policies. You agree that you are willing to pay all costs through Tutor Hero. These costs include but are not limited to: (a) hourly rate as listed; (b) travel and transportation fees; (c) cancellation fees as described in a tutor’s cancellation policy, which can be found on a tutor’s profile on the Site; and d) the commission arrangement between the tutor and Tutor Hero.

9. Third party verification services

Tutor Hero may make available one or more third party verification services that enable users of the Site to inquire about information including, but not limited to, another user’s identity and criminal history. Use of a third party verification service is voluntary for both the party requesting the verification and the party undergoing the verification. You agree that Tutor Hero shall not be held responsible or liable in any way if any information provided by a third party verification service is inaccurate. When a third party verification service is used, you warrant that you will comply with The Credit Reporting Act

10. Advertisements and promotions

Tutor Hero may run advertisements and promotions from third parties on the Site. Your correspondence or business dealings with, or participation in promotions of, advertisers other than Tutor Hero found on or through the Site, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. Tutor Hero is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such non-Tutor Hero advertisers on the Site.

11. Flyer and Physical Material Disclosure

As part of Tutor Hero’s lead generation content, promotional templates are available to all tutors registered with Tutor Hero. Tutor Hero allows users to edit and share information on these templates at the Tutor’s disclosure. These materials are not a representation of the Tutor Hero brand. The Tutor takes full responsibility and accepts full liability for all Tutor Hero materials distributed by the Tutor. Tutors have the ability to edit and change these templates for personal customization, however, it is forbidden for any changes to include personal information including, but not limited to, phone numbers, email addresses, mailing addresses. Any violation of this clause will result in the forfeit of any funds in transit through the site, a lifetime ban and immediate removal from the site. Tutor Hero staff has full access to view any changes made by Tutors to the templates and can deem a Tutor in violation of these terms at their discretion.

12. Content provided via links

You may find links to other websites or resources on the Site. You acknowledge and agree that Tutor Hero is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources. Tutor Hero will not be responsible or liable, directly or indirectly, for any actual or alleged damage or loss caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

13. Intellectual property rights

Except as expressly authorized by Tutor Hero or by Content providers, you agree not to reproduce, modify, rent, lease, loan, sell, distribute, mirror, frame, republish, download, transmit, or create derivative works of the Content of others, in whole or in part, by any means. You must not modify, decompile, or reverse engineer any software Tutor Hero discloses to you, and you must not remove or modify any copyright or trademark notice, or other notice of ownership.

"Tutor Hero Trademarks" means all names, marks, brands, logos, designs, trade dress, slogans and other designations Tutor Hero uses in connection with its products and services. You may not remove or alter any Tutor Hero Trademarks, or co-brand your own products or material with Tutor Hero Trademarks, without Tutor Hero's prior written consent. You acknowledge Tutor Hero's rights in Tutor Hero Trademarks and agree that any use of Tutor Hero Trademarks by you shall inure to Tutor Hero's sole benefit. You agree not to incorporate any Tutor Hero Trademarks into your trademarks, service marks, company names, internet addresses, domain names, or any other similar designations, for use on or in connection with computer or internet-related products, services or technologies.

Unless explicitly stated herein, nothing in these Terms shall be construed as conferring any license to intellectual property rights, whether by estoppels, implication, or otherwise. Permission is granted to display, copy, distribute and download Content owned by Tutor Hero on this Site provided that: (a) the copyright notice pertaining to the Content remains, and a permission notice (e.g., "used with permission") is added to such Content; (b) the use of such Content is solely for personal and non-commercial use; (c) such Content will not be copied or posted on any networked computer or published in any medium, except as explicitly permitted by valid permission or license covering such materials; and (d) no modifications are made to such Content. This permission terminates automatically without notice if you breach any of the terms or conditions in this document. Upon termination, you must immediately destroy any downloaded and/or printed Content.

14. Termination and suspension

Tutor Hero reserves the right to suspend and/or terminate any user with or without notice at any time in its sole discretion, for any reason or no reason. You agree that, if you are suspended and/or terminated, you will make no further use of the Site after termination or during suspension.

15. Disclaimer of warranties

Use of the Site is at your sole risk unless otherwise explicitly stated. The Site, including the information, services, and Content, is provided on an "as is", "as available", and "with all faults" basis. Tutor Hero disclaims all express or implied conditions, representations, and warranties of any kind, including any implied warranty or condition of merchantability, satisfactory quality, or fitness for a particular purpose. Tutor Hero makes no representations, warranties, conditions or guarantees as to the usefulness, quality, suitability, truth, accuracy, or completeness of the Site.

Tutor Hero makes no warranty or representations that: (a) the Site will be uninterrupted, timely, secure, or error-free; (b) the results that may be obtained from the use of the website will be accurate or reliable; (c) the quality of any products, services, Content, information, or other material purchased or obtained from tutors will meet your expectations or requirements; or (d) any errors in the Site will be corrected.

You assume all risk for any damage to your computer system or loss of data that results from obtaining any Content from the Site, including any damages resulting from computer viruses.

16. Limitation of liability

The Site offers a marketplace for those seeking tutoring services to connect with those seeking to provide tutoring services. You understand and agree that Tutor Hero has no control over the acts or omissions of any User and that Tutor Hero makes no representations or warranties about the quality of the services provided by any User. You understand and agree that Tutor Hero is not responsible for the performance or conduct, whether online or offline, of any user of the Site. As such, Tutor Hero expressly disclaims any and all liability whatsoever for any controversies, claims, suits, injuries and/or damages arising from and/or in any way related to the Site.

Users of the Site transact between themselves. Tutor Hero will not be involved in any user interactions. Tutor Hero is not responsible for disputes, claims, loss, injury, or damage of ANY KIND that might arise during and after user interaction.

You understand and agree that Tutor Hero has no control over the acts or omissions of any user on or off the Site and that Tutor Hero makes no representations or warranties about the quality of the services provided by any user. You understand and agree that Tutor Hero is not responsible for the performance or conduct, whether on or off the Site, of any user. As such, Tutor Hero expressly disclaims, and each User expressly releases Tutor Hero from, any and all liability whatsoever for any controversies, claims, suits, injuries and/or damages arising from and/or in any way related to the Site, including without limitation any acts and/or omissions of users on or off the Site.

To the full extent permitted by law, Tutor Hero is not liable for any direct, indirect, punitive, special, incidental, consequential, or exemplary damages (including without limitation loss of business, revenue, profits, goodwill, use, data, electronically transmitted orders, or other economic advantage) arising out of or in connection with the Site, even if Tutor Hero has previously been advised of, or reasonably could have foreseen, the possibility of such damages, however they arise, whether in breach of contract or in tort (including negligence), including without limitation damages due to: (a) the use of or the inability to use the Site; (b) the cost or procurement of substitute goods and services resulting from any goods, data, information, or services purchased or obtained, or messages received or transactions entered into, through or from the Site; (c) statements or conduct of any third party on the Site, including without limitation unauthorized access to or alteration of transmission or data, malicious or criminal behavior, or false or fraudulent transactions; or (d) content or information users may download, use, modify, or distribute.

17. Assumption of risk

You agree and understand that you assume all risks when using the Site, including without limitation any and all of the risks associated with any online or offline interactions with other users. You agree to take all necessary precautions, including without limitation , when interacting with other users.

18. Indemnification

You agree to indemnify, defend, and hold harmless Tutor Hero and its subsidiaries, affiliates, shareholders, officers, directors, agents, licensors, suppliers, other partners, employees, and representatives from and against any and all claims, demands, causes of action, losses, expenses, damages and/or liabilities, including reasonable attorney's fees and court costs, incurred by Tutor Hero in any way related to your (a) acts and/or omissions on or off the site; (b) or your violation of any rights of another; (c) breach of these terms of use; (d) disputes with or between other users; (e) use and/or misuse of the site, including without limitation any information, content and/or materials thereon; (f) violation of any applicable law or regulation; (g) inaccurate, untimely, incomplete or misleading user information, including without limitation with respect to registration, profile or eligibility; (h) misstatements and/or misrepresentations; (i) use of links to third party websites, including without limitation such websites' availability, terms of use, privacy policy, information, content, materials, advertising, products and/or services; (j) user information and any acts or omissions with respect to such user information; (k) use of any information in third-party reports; (l) use of third party payment processing services; (m) use of phone support services; and/or (n) use of any services or products or any contracts or arrangements made or provided based on information, content and/or materials obtained on or through the site. You further agree that you will cooperate as requested by Tutor Hero in the defense of such claims. Tutor Hero reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by users, and you shall not, in any event, settle any claim or matter on behalf of Tutor Hero without the written consent of Tutor Hero.

19. Arbitration

Any controversy, claim, suit, injury or damage arising from or in any way related to the Site or the Terms shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association then in effect and before a single arbitrator chosen by Tutor Hero. Any such controversy, claim, suit, injury or damage shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any controversy, claim, suit, injury or damage of any other party. The arbitration shall be conducted in Chicago, Illinois, and judgment of the arbitration award may be entered into any court having jurisdiction thereof. Tutor Hero may seek any interim or preliminary relief from a court of competent jurisdiction in Chicago, Illinois, necessary to protect its rights pending the completion of arbitration. Each party shall assume its own costs of arbitration.

20. Injunction

You agree that any material breach of the Terms will result in irreparable harm to Tutor Hero for which damages would be an inadequate remedy and, therefore, in addition to its rights and remedies otherwise available at law, Tutor Hero will be entitled to equitable relief, including both a preliminary and permanent injunction, if such a breach occurs. You waive any requirement for the posting of a bond or other security if Tutor Hero seeks such an injunction.

21. Notices; modification and termination of services; amendment of terms

Tutor Hero may provide notice to users via email, regular mail, or posting notices or links to notices on the Site. Tutor Hero reserves the right at any time to modify, suspend or terminate the services (or any part thereof), and/or use of or access to them, with or without notice. Tutor Hero may also delete, or bar access to or use of, all related information and files. Tutor Hero will not be liable to users or any third-party for any modification, suspension, or termination of service, or loss of related information. Tutor Hero may amend these Terms at any time by posting the amended terms on this Site.

22. Governing law

This Agreement shall be governed by and construed in accordance with the substantive laws, without regard to choice of law rules, of the Province of Ontario.

23. Entire agreement

These Terms constitute the entire agreement between you and Tutor Hero relating to their subject matter, and cancel and supersede any prior versions of the Terms. You may not assign or otherwise transfer the Terms or any right granted hereunder. You also may be subject to additional terms and conditions that may apply when you use Tutor Hero or third-party products or services.

Terms For Points

- last updated June 10th, 2015.

Tutor Hero Points is a loyalty reward program (hereafter referred to as the "THP Program") which is operated by Tutor Hero Inc. (hereafter referred to as "Tutor Hero"). In accepting to join or continue your Tutor Hero membership, you acknowledge that Tutor Hero assumes no contractual or legal responsibility to you and has specifically limited its legal obligations in its arrangements with the partners to whom Aeroplan sells Tutor Hero Points. The accumulation of Tutor Hero Points does not entitle members to any vested rights and, in accumulating Tutor Hero Points, members may not rely upon the continued availability of any award, reward, award/reward level, premium, privilege or other benefit. Tutor Hero specifically reserves the right to amend, alter, withdraw or terminate the THP Program (in whole or in part), any program, benefit, award, reward, award/reward level, premium or privilege or these rules either with or without notice. Any such changes may affect Tutor Hero Points which a member has already accumulated as well as any future accumulation of Tutor Hero Points. 


In particular, you acknowledge as a condition of continued membership:

1. Tutor Hero Points have no monetary value whatsoever and cannot under any circumstances form the basis of a monetary claim against Tutor Hero;

2. Tutor Hero membership is limited to natural persons and no corporation, trust, partnership or other entity may hold membership in the THP Program;

3. Tutor Hero Points or rewards or any other benefits are personal and cannot be assigned, traded, willed or otherwise transferred (other than with the consent of Tutor Hero and in accordance with the Terms and Conditions of the THP Program) and any assignment or transfer in violation of these rules will be void and may, at the discretion of Tutor Hero, result in the loss of membership or the cancellation of the affected reward, benefit or Tutor Hero Points, as the case may be;

4. Tutor Hero assumes no liability to members whatsoever, including without limitation, liability by reason of the termination of or amendment to the THP Program.

5. Tutor Hero assumes no liability in respect to rewards claimed and in particular shall have no responsibility for delay or cancellation of rewards. You agree that Tutor Hero and any of its affiliates, subsidiaries or representatives are not responsible for, and you release us and them from any and all liability arising as a result of, any accident, loss, injury or damage caused by any rewards supplied or requested in connection with the THP Program.

6. In the case of Tutor Hero Points purchased directly by members, Tutor Hero's sole liability to the member shall be the refund of the purchase price paid in the event such Tutor Hero Points are not used within 12 months (it being understood that any reward premiums obtained after the purchase of miles shall be conclusively deemed to have been obtained first from purchased Tutor Hero Points and second from other Tutor Hero Points);

7. Tutor Hero membership is a privilege which can be revoked by Tutor Hero at its discretion at any time and without compensation including without limitation, abuse by the member of any of the Terms and Conditions of the THP Program or any other actions deemed by Tutor Hero, acting in its sole discretion, to be deleterious to Tutor Hero, the THP Program or the interests of its partners;

8. Tutor Hero shall be under no obligation to continue the THP Program or to provide any notice of its termination;

9. Members shall be responsible for any taxes, departure fees, security charges, levies or other charges imposed by or with the authority of any government or governmental authority in respect to any rewards or benefit; and any service fee imposed by Tutor Hero.

10. Tutor Hero and all companies affiliated with Tutor Hero will not be responsible for correspondence lost or delayed in the mail, by email or otherwise.

11. A Tutor Hero Member must enroll individually, only once, and in his/her full legal name. Membership is solely for the benefit of the individual, therefore it will be maintained in the name of an individual.

12. Each member is responsible for keeping up to date on THP Program regulations and the amount of Tutor Hero Points in his/her account by consulting tutorhero.me. Tutor Hero shall attempt to communicate statement and/or other program information and/or promotional information to members. Tutor Hero shall have no liability for any failure to do so.

13. Each member shall be responsible for advising Tutor Hero of any change of mailing or email address. Tutor Hero shall not be liable for misdirected communications such as mail or email, or any consequences thereof.

14. All mileage in an account expires if the Tutor Hero Member has not accumulated or redeemed Tutor Hero Points for a period of 12 consecutive months. Points may expire without further notice.

15. Your account information may only be given to you or a person designated by you in writing as defined earlier or pursuant to a court order or request from a government agency holding legislative power to compel such disclosure.

16. Proper legal documentation will be required from all members requesting a name change.

17. Tutor Hero membership terminates upon death or personal bankruptcy of the member.

18. Tutor Hero will be the final authority as to whether any itinerary qualifies under the Terms and Conditions of the THP Program.

19. Tutor Hero will be the final authority as to the interpretation of these Terms and Conditions.

20. The THP Program shall be governed by the laws of Ontario and the laws of Canada applicable therein, without giving effect to their conflict of laws principles. You expressly consent to the exclusive forum, jurisdiction, and venue of the courts of Ontario and/or the Federal Court of Canada in Ontario, or any other judicial district or jurisdiction as Tutor Hero may determine in any and all actions, disputes, or controversies relating hereto. Any disputes regarding THP Program or in any way arising out of Tutor Hero membership, including Tutor Hero Points accumulated or rewards claimed or received shall be submitted to the courts of Ontario whose courts shall have exclusive jurisdiction to hear such disputes.

21. No waiver by either Tutor Hero or you of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. If any provisions contained herein shall be determined to be void, invalid, or otherwise enforceable by a court of competent jurisdiction, such termination shall not affect the remaining provisions contained herein.

Privacy Policy

- last updated May 26th, 2014.

Tutor Hero, Inc. ("Tutor Hero") is committed to safeguarding the privacy of your information. This Privacy Policy is designed to help you understand how we collect, transmit, and store information about our users. This Privacy Policy is not a contract and does not create any legal rights. Providing your information is voluntary and your use of the site after the effective date of this document constitutes your acceptance of this Privacy Policy.

Information we collect

In order to help you get the most out of our service, we collect user submitted personally identifiable information when you use the site. We only ask site users to submit the minimum amount of information necessary to use our service. Such information may include your name, password, zip code, email address, and phone number for communication purposes. Information may be submitted to the Tutor Hero website or via phone or email when communicating with a Tutor Hero representative. For students and parents, we may collect information related to your documentation of and payment for tutoring sessions. For tutors, we may collect your Social Insurance number for tax purposes or to complete a background check. As detailed in the "Data Transmission and Storage" section below, we use Secure Socket Layer (SSL) encryption on any page of the site where we ask you to submit personally identifiable information and encrypt all such information for safe storage in our system.

We also gather non-personally identifiable information when you use the site. Such data is compiled in aggregate and includes things like the referring URL and the type of browser you may be using to access the site. This data is used to better understand and enhance the user experience on the site.

Data transmission and storage

Tutor Hero is committed to keeping your information private and secure. We use industry-standard 128-bit SSL encryption when collecting and transmitting your information through the system. Once information has been collected, we encrypt sensitive data in our database for added security. Tutor Hero also uses firewalls and hardware monitoring across our system to protect against unauthorized access.

Financial information

If you elect to pay for tutoring lessons with a credit card, we will collect your name, credit card number, expiration date, and address information associated with the account. All financial information is collected securely and encrypted in our system in full compliance with the Payment Card Industry Data Security Standard (PCI DSS).

If you are a tutor and elect to pay for a background check, we will collect credit card information to order a background check on your behalf. Payment information entered into our system solely to procure a background check will not be stored on our servers.

Use of cookies

Tutor Hero uses cookies to help create a better user experience. A cookie is a small text file that is sent to your browser from a web server and may be stored on your computer’s hard drive. Tutor Hero uses cookies to better customize your experience on the site based on user attributes like your location and account preferences. No personally identifiable information is stored in our cookies. While you may elect to disable or delete cookies from your browser at any time, please note that this action may limit your use of Tutor Hero services that require cookies.

Information sharing

Tutor Hero shares a minimum amount of information between tutors and students in order to facilitate the arrangement of tutoring sessions. Tutor Hero does not disclose or sell your personally identifiable information without your consent. We reserve the right to release non-personally identifiable information collected in aggregate, however.

Minors

Tutor Hero does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, please do not provide your contact information or any other personally identifiable information to Tutor Hero. If you are the parent or legal guardian of someone under the age of 13 who may have provided us with information without your knowledge or consent, please contact us to have this information removed. All contact, including tutoring sessions, between a tutor and any minor should, of course, only take place in a supervised setting.

Legal requests and business transfers

Tutor Hero may disclose personal information when we believe such action is necessary to comply with the law or enforce or apply our Terms of Service. In the event of a change in control of WyzAnt’s business, personal information may be exchanged as part of a merger, sale, or other business transfer. If such a transfer makes a material change to this Privacy Policy, we will notify you of any changes.

Your choices

Please remember to help keep the site secure by never sharing your username or password. If you think your password may have been compromised, please change it immediately or contact Tutor Hero for additional assistance.

Tutor Hero may send you email communications periodically detailing new features or promotions on the site. You may unsubscribe from these messages by using the link at the bottom of the email. We may also send you email messages about the status of your account or any notices as required by law. You may not opt-out of receiving these administrative emails so long as you continue to use this voluntary service. If you wish to terminate your account, please contact us.

Privacy policy changes

Tutor Hero reserves the right to change this Privacy Policy, from time to time, due to modifications to the site’s features and functionality. We will post any changes here and indicate the new effective date of the Privacy Policy at the top of the document. We encourage you to review the Privacy Policy for any updates while you are an active user of the site.

Contact information

Questions regarding this Privacy Policy should be directed to contact@tutorhero.me or to the mailing address below.



Tutor Hero, Inc
900 Manchester Rd
London, ON, N6H 5H3

Student payment policies

- last updated May 26th, 2014.

Our goal is to make your Tutor Hero experience easy and fair. We want to simplify the process of hiring a tutor, not make it more difficult. By adhering to these four principles, we think Tutor Hero will be a pleasure for you to work with.

  • No commitments, no fees, nothing tricky
  • Simple, transparent transactions
  • Custom review every session
  • Unlimited phone and email support

No commitments, no fees

Whether you need a tutor for the whole school year or just a one-time refresher, you’re free to use Tutor Hero as much or as little as you wish. You pay only for the tutoring services you receive.

Simple, transparent transactions

  • You receive a confirmation email from Tutor Hero each time a tutor enters a lesson with you. The email shows the lesson start time, end time, subject and total charge. You also have the option of requiring the tutor to include a lesson report with details about each lesson. Any questions with the hours reported should be discussed with the tutor who can then amend the lesson details. Tutor Hero customer support is also available to help resolve discrepancies.
  • After the tutor reports the lesson hours, Tutor Hero charges your Tutor Hero account according to the tutor’s hourly rate. If the amount of the lesson charge results in a negative balance in your Tutor Hero account, Tutor Hero will charge your preferred payment method and send you an email detailing the transaction.
  • Unless the tutor first gets your permission to change the hourly rate, you are grandfathered in for three months at the rate that appeared on the tutor’s profile when you initially made contact. (Some tutors may want to adjust their hourly rates for things like travel or group lessons, but you’ll always be asked to confirm all changes.)
  • Tutors have up to seven days to enter lessons after they occur. Lessons entered beyond this one week window require student confirmation before being processed.
  • After adding a credit or debit card, you may see a $1.11 authentication and immediate reversal on your online statement. This authentication verifies your account but does not charge your credit or debit card.
  • If in processing the lesson charge the transaction fails, Tutor Hero will notify you and provide a period of time for you to amend or replace the invalid payment information.
  • Remember, when you hire a tutor, you are entering into a business relationship directly with that tutor. Therefore, please consult with your tutor about his or her cancellation policy prior to beginning lessons. Tutors’ cancellation policies are also listed on their profiles.
  • If you are considering using a Tutor Hero tutor for online or telephone tutoring, proofreading, or other work, it’s important that you have a thorough conversation and reach an agreement with your tutor about the expectations of the cost and work product prior to beginning lessons.

Custom Review for every tutoring session

After you have a lesson with a tutor, you can ask them to leave related review/advice on the lesson. Tutor is obligated to give you a brief summery and advice to enhance your understanding.

Unlimited phone and email support

Tutor Hero has a staff of dedicated customer support representatives available to assist you and answer any questions that arise. We want to hear from you, so please don’t hesitate to contact our customer support team for any reason. Just call us at (415)-779-2530 or email us at contact@tutorhero.me.

Tutor payment policies

- last updated May 26th, 2014.

By registering as a tutor with Tutor Hero ("the website," "website," "tutorhero.me"), you (“tutor”) agree that the following terms and conditions will govern all payments made to you by students through the Tutor Hero system.

Conditions for guaranteeing receipt of payment for student lessons

Tutor Hero is a marketplace for those seeking tutoring services to connect with those seeking to provide tutoring services. Tutor Hero also provides a pass-through payment processing service to its users, meaning that payments distributed to tutors originate from their students. Tutor Hero offers tutors a layer of protection in the collection of their funds but, if any of the following conditions are not met and Tutor Hero becomes unable to collect your payment from the parent, student, or other type of account-holder (collectively, "student") to whom you gave a lesson, Tutor Hero cannot guarantee that your payment will be successfully collected, processed and distributed to you:

a) The information pertaining to the lesson is accurate. This includes the start and end time, duration, subject and student account name. Unless otherwise agreed to by the tutor and student, the start and end time will be considered to be the times of the actual tutoring lesson, not arrival and departure times to and from the tutoring location.

b) Prior to each lesson being given, the student has on file with Tutor Hero a valid form of payment. This includes a valid credit/debit card or PayPal account, or a positive balance of prepaid tutoring credit. The tutor can view the status of the student's payment information through the tutor's Tutor Hero account. The requirement to verify payment information must be followed for continuing students as well as new students.

c) The lesson is delivered in-person at a mutually agreed upon location or through Tutor Hero's online tutoring platform. If the lesson is delivered remotely through another medium, such as via the internet, email, telephone or Skype, or in the instance when the tutor does proofreading or other asynchronous, non-tutoring work with the student, the tutor must obtain written confirmation from the student to the tutor's Tutor Hero email address that acknowledges the nature of the work to be done and the expectations of the time and cost required to complete the work.

d) The tutor's services are instructive and constitute learning, not cheating. More specifically, the tutor is not to complete assignments, write papers, take quizzes or otherwise do work on the student's behalf. Further, the services that the tutor offers must not violate the academic honesty policy or other conduct policies of the student's school, university, academic institution or workplace.

e) The tutor enters the lesson into the Tutor Hero system or assesses a cancellation fee within seven (7) days of the lesson occurring. Payment for lessons entered outside of this window cannot be distributed until the lessons are approved by the student. Lessons cannot be submitted more than thirty-one (31) days after the date of the lesson.

f) Prior to a lesson being given, the tutor has received a Tutor Hero subject approval for the specific subject area of the lesson.

g) The tutor does not collect or request payment directly from the student by cash, check or otherwise, for the lesson.

h) For cancellation fees assessed to a student, the cancellation penalty is both consistent with the cancellation policy publicly displayed on the tutor's profile and is explained to the student prior to the occurrence of the cancellation.

i) The tutor is over 18 years old and is eligible to work in Canada.

Timing and delivery of payments

If all the Conditions for guaranteeing receipt of payment for student lessons are met, tutors can expect to receive their funds according to the following schedule. If there are questions about any of the conditions, payments may be delayed while Tutor Hero attempts to resolve the questions.

a) By default, a tutor is on the pending setting. Unless tutor activates the payment setting in the Dashboard, tutor will not receive payment.

b) For a tutor who elects to sign up for the bi-weekly payment, every 15th and 30th of the month, tutor will receive payment in their email.

c) For each request of withdrawing fund, Tutor is required to paid $1.25 CAD for transaction fee. We recommend Tutor accumulate fund to a substantial amount, then request for payment.

Calculation of tutor payment amounts

a) Tutors set their own hourly rate and may change it at any time. Changing the default hourly rate will affect students who email a tutor after the time the change is made. Students who have been in contact with a tutor within three months prior to the time the rate change is made will be continue to be subject to the hourly rate that was listed on the tutor's profile at the time they first contacted the tutor; in order to change the rate for one of these students, the student must acknowledge the rate change via a rate change request email. (See Billing and Payment Procedures in the Tutor FAQ section for more information.)

b) All tutors agree to the 15% commission structure. Tutor Hero's commission varies inversely with the number of hours accumulated through Tutor Hero.

c) Non-tutoring charges should be incorporated into the hourly rate. Travel, parking, prep time or other expenses that you wish to defray to the customer must first be agreed to by the student. The mechanism to assess these charges is to adjust your hourly rate. Under no circumstances should the tutor receive payments directly from the student.

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