Frequently Asked Questions - for tutors

Tutor Hero makes it easy to find local tutoring opportunities and manage your business. Here are some frequently asked questions about how Tutor Hero works.

General questions

Q: What is Tutor Hero?

A: Tutor Hero is a platform that helps students and tutors connect for private lessons.

Q: Is this likely to become a full-time opportunity?

A: Most tutors work a few hours a week to supplement their income and help out in their community. While there are tutors who work more hours per week, please note that it requires time and a lot of persistence to establish a large client base.

Q: How can I accept student's appointment request?

A: There are two ways you can accept the request, either by going to Dashboard or your email. You can go to Dashboard, press the blue button in your Appointment Table, and select the time. You will also be receiving a email about a student's appointment request. You have to select one of the appointment time to activate the payment request.

Q: Once I find a client, do I just show up and tutor?

A: It is your responsibility to take whatever steps necessary to make sure that you deliver a great experience for the student. Discuss some of the details with the student in advance of the lesson so you are ready to help make a difference from the very first lesson.

Q: Do I need to submit a lesson review after tutoring?

A: Tutors on Tutor Hero are obligated to submit a brief lesson review after each tutoring lesson. It can be comment, advice, or summary of the tutoring session.

Q: Am I permitted to exchange phone numbers or other contact information with a student?

A: No, for privacy reason and according to Tutor Hero Contract, tutors are not permitted to obtain contact information from any of Tutor Hero's registered students. Failing to do so will be subject to termination.

Subject management and proficiency

Q: How do I get approved in my subjects?

A: To become approved, you have submit a written request and your related academic transcript on Dashboard. For academic subjects, we require applicants have a minimum grade of 80%.

Q: What are some valid document I can upload?

A: For academic subjects, you can upload your transcript or a degree certificate. For sports/hobbies, please provide your resume and link reference to prove your proficiency.

Q: How do I add or remove subjects?

A: Navigate to the My Application page under the "overview" menu. Click the "Upload Transcript" tab to view the approval status. To remove a subject from your profile, press the delete button.

Q: Why I can apply five main subjects at a time?

A: For spam protection, every tutor can upload/apply five main subjects at a time. Once the subject is accepted, you can apply more. For subjects that have been rejected, simply delete them and apply them with more accurate information.

Q: Why my applied subjects do not show up on my public profile?

A: Only tutors with at least one subject approved will be listed on our search list. Although you can edit description of your subjects on Dashboard, Students can only see subjects that has been verified on your public profile.

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Questions about tutoring lessons

Q: Once I find a client, do I just show up and tutor?

A: It is your responsibility to take whatever steps necessary to make sure that you deliver a great experience for the student. Discuss some of the details with the student in advance of the lesson so you are ready to help make a difference from the very first lesson.

Q: What if I cannot make to any of student's appointment request time?

A: Student's appointment request is made base on your availability, so make sure you update your availability information in advance. When you find that you can not meet three of student's request time, please contact Tutor Hero right away.

Q: How do I prepare for a tutoring session?

A: This is up to you, but we do have several suggestions. First, talk to the student in advance of the lesson. If time permits, try to obtain a copy of the relevant textbook, course syllabus, etc. Your local library is an excellent resource. Second, try to get repeat business! The hardest tutoring session to prepare for is the first one with a new customer. For follow-up tutoring sessions, you will know exactly what's expected and preparation will be easier.

Q: I am about to begin tutoring a new student. What do I need to do with Tutor Hero?

A: Before a first meeting with a student, it's your responsibility to make sure the appointment request has activated on your mail box. Read carefully about the time, specific location and subject request. Tutor Hero's goal is to save your time by having effective communication.

Q: Am I permitted to exchange phone numbers or other contact information with a student?

A: No, for privacy reason and according to Tutor Hero Contract, tutors are not permitted to obtain contact information from any of Tutor Hero's registered students. Failing to do so will be subject to termination and loss of any funds on hold.

Q: Does a student have to pay prior to the first lesson?

A: Yes, the payments has been verified before the appointment email is sent to you.

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Billing and Payments

Q: What is the lesson cancellation policy? How do I enter a cancellation fee into the system?

A: Tutor Hero does not have a lesson cancellation policy. You can come up with your own cancellation policy and communicate this to your students before tutoring begins. A reasonable policy might be that cancellations within 24 hours will be billed at half rate. To assess a cancellation fee, visit the Modify Information page.

Q: Do I have to be concerned about whether the student has paid or has enough credit for my lesson?

A: No, the payments has been verified before the appointment email is sent to you.

Q: What is the commission structure?

A: Tutor Hero takes a 0-30% commission of your posted hourly rate. Your hourly rate is set by you and may be changed at any time. Of the remaining portion of the fee, Tutor Hero invests in marketing and software development.

Q: Am I ever permitted to be paid directly by the customer?

A: No, all payments are processed by Tutor Hero. If the customer offers you compensation for travel or you would like to change the hourly rate for any reason, that's fine. However, any changes in pricing or compensation for travel must be made prior to the lesson, it is prohibited to do it at the time of the lesson.

Q: Is there any sort of travel compensation?

A: Tutor Hero does not offer travel compensation. The hourly rate you charge your customers is designed to cover the time from the beginning to the end of the tutoring lesson, not the travel component. If a student offers you travel compensation, please keep in mind that all payment must go through Tutor Hero, so you cannot accept cash/check directly. However, you can adjust your hourly rate for a particular student by sending a rate change request.

Q: What do I do after I give a lesson?

A: After you give a lesson to a student, you are responsible for submitting your lesson review on Dashboard.

Q: How do I get paid?

A: You can activate your bi-weekly payment schedule at Payment Setting. We will send payments to your email through Paypal. Also, we recommend that instead of receiving multiple payments of lower value, you can choose to wait and receive a larger lump sum by deferring your payments. Because every time we process a payment, there will be $1.25 CAD transaction fee.

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