Frequently Asked Questions - for students

Tutor Hero makes connecting students with great local tutors easy. Here are some frequently asked questions about how Tutor Hero creates an amazing learning experience.

Find a tutor

Q: How do I find a tutor using Tutor Hero?

A: To find a tutor, simply enter the subject for which you need a tutor, your postal code, and the distance you would like to search. You will see a list of all tutors who match your criteria. Click on a tutor's name to learn more and to make a booking directly.

Q: How do I book an appointment?

A: To book an appointment, you must register as a student. Then, simply go to the tutor's profile. On the right side of the page, there is a appointment box for you to fill in your request. Please take notice that you need to fill in three appointment time, and make sure it fits tutor's availability.

Q: Where can I sign up as a student?

A: Registration is located in the top right corner. You can sign up by using Facebook, Google or email.

Q: Where can I check my lesson review?

A: Your lesson review is provided by the tutor, and it is listed on your dashboard after the tutoring session is completed.

Q: Does Tutor Hero offer any sort of guarantee?

A: Tutor Hero guarantees that all the tutors on the website has been subject verified and identity checked. If you are dissatisfied with the tutoring service due to a tutor's incompetence, we will contact with the tutor right away and provide you with full refund.

Q: The tutor I'm interested in doesn't have a schedule posted online. Does this mean he or she is not available?

A:If all the time slot provided by the tutor display as "none", that means this tutor is unavailable.

Q: I need instruction in a subject that you do not seem to offer. What do I do?

A: If your search comes up empty, don’t worry. Email us at contact@TutorHero.me or go to "contact us" page and we will help you find a qualified tutor in your area.

Q: What if I cannot find a local tutor in my subject area?

A: If your search comes up empty, don't worry! You can request a tutor and we will help you find a match that meets your needs.

Q: What if I book a tutor, and I don't hear back from him or her?

A: We do everything we can to keep our database up-to-date and prevent this from happening. However, if this does occur, please let us know right away and we will make sure you get all the help you need to straighten out the situation. There is a good chance that there is another tutor available to help and we will do our best to put you touch with a qualified tutor as soon as possible.

Still have questions?

Call us at (415)-779-2530 or go to Contact Us page!

Payment questions

Q: How do I add payment information or make a payment?

A: Once you have found a suitable tutor, you can make the arrangements for payment by either signing into your account on the website or calling our customer service team at 226-700-6398. We are available by phone weekdays between 8am and 8pm eastern time, and weekends between 9am and 5pm eastern time. You can pay for lessons using a credit or debit card, a registered PayPal account, or by sending a check or money order directly to Tutor Hero's corporate office. As soon as Tutor Hero receives and verifies your billing information, you will be able to set up the first lesson with your tutor.

Q: May I send payment by check or money order?

A: Yes, but Tutor Hero will have to receive your check before your tutoring lesson. Please leave plenty of time or Tutor Hero may have to notify your tutor to delay starting the lessons until payment has been received. Please make checks payable to Tutor Hero, Inc., and mail to:

Tutor Hero, Inc
900 Manchester Rd
London, ON, N6H 5H3

Q: When and how will I be charged for my lessons?

A: After each lesson, your tutor will sign in to their Tutor Hero account and log the details of the session, including the date, start time, and end time. As a Tutor Hero client, you have access to an online account that allows you to view your current balance and all tutoring activity entered by the tutor. Additionally, you will get an email after each tutoring lesson notifying you of the hours that the tutor enters so you can be sure your account remains accurate. Once this email is sent, there is a 48-hour delay before the charge is processed. If everything is correct, you will not need to take any action; the lesson will be billed to your account. If you notice any details that need to be adjusted, please call our customer service team at 226-700-6398 and we will help you with this.

Q: Why do I have to add a credit card before I can exchange phone numbers with tutors?

A: Tutor Hero has this policy for two reasons. First, it helps ensure the legitimacy of the inquiries made by students with our tutors. . Second, it provides Tutor Hero with a means of collecting payment for tutoring lessons after they occur. Your credit card information will be encrypted in our database for added security and charges will only be made at your discretion or after a tutor submits a lesson review.

Q: Am I permitted to pay the tutor cash?

A: No, all payment must be made through Tutor Hero. Please feel free to review our Payment Policies. We thank you in advance for your cooperation.

Q: I’m not comfortable making payment online, is there any other way?

A: All payments must be processed by Tutor Hero directly. While Tutor Hero's interface is secure, but, if you prefer to make payment by phone, you may call Tutor Hero at 226-700-6398 to speak with a representative. You may also pay by check or money order; however, Tutor Hero will need to receive this payment before you can exchange phone numbers or schedule your first lesson. All checks should be made payable to Tutor Hero, Inc and sent to the address listed below:

Tutor Hero, Inc
900 Manchester Rd
London, ON, N6H 5H3

Q: Do I have to make payment before beginning lessons?

A: No, students do not have to pay prior to the first lesson. However, before tutoring can begin (or phone numbers can be exchanged), we require that students have a valid credit card on file. No charges will occur until after the lesson takes place.

Still have questions?

Call us at (415)-779-2530 or go to Contact Us page!

Questions about tutoring lessons

Q: Where does tutoring take place?

A: Tutors and students often choose to have lessons at the student's home. Many also use libraries or coffee shops to have lessons. It's completely up to you and your tutor.

Q: How do I book an appointment?

A: To book an appointment, you must register as a student. Then, simply go to the tutor's profile. On the right side of the page, there is a appointment box for you to fill in your request. Please take notice that you need to fill in three appointment times, and make sure it fits tutor's availability.

Q: Where can I view my tutoring appointment?

A: Your tutoring appointment is listed on your dashboard. If the requested tutoring appointment is accepted, the status of the appointment will give you a green check mark, and the appointment time will be shown. In addition, the appointment information will be sent to your email once it is accepted.

Q: What if I need to cancel a lesson?

A: Tutors set their own cancellation policies, but most require some advance notice. You can find the tutor’s required notice time on the profile page. We suggest you discuss how cancellations will be handled with your tutor.

Q: Does Tutor Hero offer online tutoring?

A: Tutor Hero's marketplace is designed to help you find local tutors, online tutoring is coming soon.

Still have questions?

Call us at (415)-779-2530 or go to Contact Us page!

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